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Frequently Asked Questions
Yes, all our items are guaranteed to be 100% authentic. We stand behind the quality of our products and ensure a secure shopping experience.
Yes, we provide appraisals both upon purchase and afterward. To inquire about appraising a piece, please email us at Shopinfinityjewelers@gmail.com or call our showroom at 443-893-3806.
Yes, our showroom is located at 6901 Security Blvd, Baltimore, MD 21244, United States.
Our showroom is open Monday to Saturday from 11 AM to 7 PM and Sunday from 12 PM to 6 PM.
Yes, we offer international shipping at a flat rate of $150. For more details, please check our Shipping page.
Yes, you can modify your order as long as it hasn’t been shipped. To make changes, please contact us at Shopinfinityjewelers@gmail.com or call our showroom at 443-893-3806.
Custom jewelry typically takes 2-3 weeks to complete from the time a 50% down payment is made.
Yes, we provide same-day jewelry repairs in Baltimore. Contact us at 443-893-3806 or Shopinfinityjewelers@gmail.com for assistance.
Yes, you can bring in your own pieces for customization. Please reach out to us at 443-893-3806 or Shopinfinityjewelers@gmail.com.
Yes, you can pick up your order at our showroom. Let us know if you prefer in-person pickup by contacting us or noting it in the order notes. The pickup address is 6901 Security Blvd, Baltimore, MD 21244, United States.
We accept various forms of payment including Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and more.
If you have additional questions, please contact us, and we’ll be happy to assist you.